Motodrift Cancellation & Refund Policy

This Cancellation & Refund Policy governs the cancellation of orders, returns, exchanges, and refunds for purchases made through www.motodrift.co and applies to all customers purchasing products from Motodrift.

By placing an order with Motodrift, you acknowledge that you have read and understood this policy and agree to the terms applicable to your order.

1. Order Cancellation by Customer

We understand that plans can change. Customers may request cancellation of an order by contacting the Motodrift Customer Support Team through the contact details provided on our Website.

Cancellation Before Processing

Important Note: A cancellation request must be raised within 6 hours from the time the order confirmation is sent.

Motodrift will make reasonable efforts to accommodate cancellation requests received within this period. However, cancellation cannot be guaranteed once the order has entered the processing, packing, fulfilment, or dispatch process.

Important: Our warehouse and fulfilment operations may begin processing and packing an order before a courier tracking number is generated or made visible to the customer. Therefore, the absence of a tracking number does not necessarily mean that an order is still eligible for cancellation.

Once an order has been packed, handed over for dispatch, or otherwise entered the shipping process, it may no longer be eligible for cancellation.

Cancellation After the 6-Hour Window

Cancellation requests received after the 6-hour cancellation window may be rejected if the order has already been processed, packed, allocated for dispatch, or handed over to the logistics partner.

If the order has already been shipped, the request will be treated as a return/cancellation during transit, subject to the terms specified below.

2. Cancellation of Orders After Dispatch

Once an order has been dispatched, customers may not be able to cancel the shipment directly.

If Motodrift agrees to facilitate cancellation while the shipment is in transit, the shipment may be requested to return to Motodrift or its designated return facility.

In such cases, the customer may be responsible for:

• Actual forward shipping charges incurred for sending the order from Motodrift to the customer.

• Actual return shipping charges incurred for bringing the shipment back to Motodrift or its designated return facility.

• Any applicable payment gateway, financing, platform, or transaction charges that are non-recoverable.

• Any other actual costs incurred by Motodrift in processing the cancellation, where applicable and legally permissible.

This applies even where the original order was placed with free shipping.

The refund, where approved, will be initiated only after the product is received back by Motodrift or its designated return facility and is verified to be in acceptable condition.

3. Cancellation During Promotional, Clearance or Special Sales

Unless specifically stated otherwise on the relevant product or promotional offer, orders placed during:

• Clearance Sales

• Promotional Sales

• Bikkers Habba

• Special Discount Events

• Limited-Time Offers

• Other products specifically marked as non-cancellable

may not be eligible for cancellation.

Any special cancellation, return, exchange, or refund terms displayed for a particular promotion or product will take precedence over the general terms of this policy.

4. Refund on Approved Cancellation

For an approved cancellation before processing or dispatch, the refund will normally be initiated to the original payment method used for the transaction, subject to applicable deductions described in this policy.

Where available, customers may alternatively opt for a Motodrift Store Credit/Wallet, subject to the applicable terms.

Where the customer chooses Motodrift Store Credit/Wallet, Motodrift may provide the eligible refund value without deduction of non-recoverable payment processing charges, where applicable.

For refunds made to the original payment method, Motodrift may deduct any non-recoverable payment gateway, financing, EMI, platform, or transaction charges actually incurred in connection with the order, subject to applicable law.

• Non-EMI Transactions: 5% deduction
• EMI Transactions (Snapmint): 6.5% deduction

5. Refund Processing Time

Once a cancellation or return has been approved and the product, where applicable, has been received and inspected, Motodrift will initiate the eligible refund in 7 business working day.

The time taken for the refund to appear in the customer's bank account, card, UPI account, wallet, or other payment method may vary depending on the payment gateway, bank, card issuer, financing provider, or other payment service provider.

Motodrift is not responsible for delays caused by a customer's bank, card issuer, payment gateway, financing provider, or other third-party payment service.

6. Returns and Refund Eligibility

A return or refund will only be accepted where the product and circumstances meet the applicable requirements of Motodrift's Return & Refund Policy.

Unless otherwise specifically stated, products eligible for return must be:

• Unused and unworn.

• In their original condition.

• Returned with all original tags, labels, accessories, manuals, and packaging.

• Free from scratches, marks, stains, odours, damage, installation marks, or signs of use.

• Accompanied by the original invoice/order details where required.

Motodrift reserves the right to reject a return or refund request where the product does not meet the applicable return conditions.

7. Size Issues and Size Exchange

For riding gear, helmets, gloves, jackets, pants, boots, and other products where sizing is applicable, customers are encouraged to carefully check the applicable size chart before placing an order.

For eligible products, size exchange may be offered only for unused and undamaged products, subject to availability and the applicable Return & Exchange Policy.

Size exchange does not constitute a refund.

If the required replacement size is unavailable, Motodrift may, at its discretion, offer an alternative product of equivalent value or another appropriate resolution.

Clearance Sale and products specifically marked as non-exchangeable are not eligible for size exchange unless expressly stated otherwise on the product page or promotional terms.

8. Discounted Products

Products purchased using promotional discounts, coupon codes, special pricing, or other discounts may be subject to exchange-only terms.

Unless specifically stated otherwise:

• Refunds will not be available merely due to a change of mind or sizing preference.

• Eligible size exchanges may be offered for unused products, subject to availability.

• Clearance Sale products are not eligible for size exchange or refund unless specifically stated otherwise.

9. Damaged, Defective or Incorrect Product

If you receive a product that is damaged, defective, materially different from the product ordered, or incorrect, please contact Motodrift Customer Support within 3 business days of delivery.

Customers may be required to provide clear photographs, videos, packaging images, shipping labels, or other information reasonably required by Motodrift to investigate the issue.

Do not use, install, modify, wash, alter, or otherwise tamper with a product if you believe it has been received damaged or defective, as this may affect the assessment of the claim.

Where the issue is confirmed to be attributable to Motodrift, the manufacturer, or the logistics process, Motodrift will provide an appropriate resolution, which may include replacement, repair, exchange, or refund, as applicable.

Any resolution for a defective, damaged, or incorrectly supplied product will be handled separately from ordinary change-of-mind cancellations and returns.

10. Products With Manufacturer Warranty

Where a product is covered by a manufacturer's warranty, warranty-related issues arising after delivery may be handled in accordance with the manufacturer's applicable warranty terms.

Motodrift may assist customers in coordinating with the manufacturer or authorised service centre where applicable.

Warranty does not automatically mean that a product is eligible for cancellation or refund.

11. Pre-Orders

Pre-ordered products are procured specifically based on customer orders and may have longer procurement and delivery timelines than regularly stocked products.

Once a pre-order has been confirmed and procurement or supplier processing has commenced, cancellation may not be permitted.

Where a pre-order cancellation is accepted before procurement or processing has commenced, the refund will be subject to the applicable cancellation and payment-processing terms.

Any specific cancellation terms, estimated timelines, or conditions displayed on the pre-order product page will apply to that particular pre-order.

12. Cancellation by Motodrift

Motodrift reserves the right to cancel an order, in whole or in part, where reasonably necessary, including in circumstances such as:

• Product being unavailable or permanently out of stock.

• Supplier or manufacturer being unable to fulfil the order.

• Product failing quality-control or inspection requirements.

• Incorrect, incomplete, or invalid product information being displayed.

• Pricing, discount, tax, inventory, or technical errors.

• Payment failure or inability to verify the transaction.

• Suspicious, fraudulent, abusive, or unauthorised activity.

• Incorrect, incomplete, or undeliverable shipping address.

• Multiple orders appearing to have been placed through misuse of an offer or promotion.

• Any other circumstances where fulfilment is not reasonably possible.

Where Motodrift cancels an order for reasons attributable to Motodrift and the customer has already made payment, the eligible amount paid for the cancelled portion of the order will be refunded to the original payment method, subject to applicable law.

13. Incorrect Pricing or Product Information

While Motodrift takes reasonable care to ensure that product information, prices, specifications, discounts, and availability displayed on the Website are accurate, occasional technical, typographical, inventory, or system errors may occur.

If an order is placed based on an obvious pricing or product-information error, Motodrift reserves the right to cancel the affected order or contact the customer before fulfilment.

Where an order is cancelled due to such an error after payment has been received, the eligible amount paid for the cancelled order will be refunded.

14. Customer Responsibility

Customers are responsible for providing accurate and complete information while placing an order, including:

• Name

• Mobile number

• Email address

• Billing address

• Shipping address

• Product selection

• Size/variant

• Other information required for successful fulfilment

Motodrift will not be responsible for delays, failed deliveries, additional shipping costs, or cancellation-related costs arising from incorrect or incomplete information provided by the customer, to the extent permitted by applicable law.

15. Important Notice Regarding Cancellation Requests

A cancellation request is considered received only when it has been successfully communicated to Motodrift through an official customer-support channel.

Customers should retain the cancellation request confirmation or communication for their records.

Simply refusing to accept a shipment, remaining unavailable for delivery, or informing the courier directly does not automatically constitute an approved cancellation.

Any applicable return shipping, forward shipping, payment-processing, or other actual charges may still apply.

16. Policy Changes

Motodrift reserves the right to modify, amend, or update this Cancellation & Refund Policy from time to time.

Any changes will become effective once the revised policy is published on the Website.

The policy applicable to an order will generally be the policy in effect at the time the order was placed, subject to applicable law.

17. Consumer Rights

Nothing in this policy is intended to exclude, restrict, or limit any rights or remedies available to consumers under applicable Indian law.

Where applicable law provides a consumer with rights or remedies that are inconsistent with any provision of this policy, the applicable law will prevail.

18. Contact Us

For cancellation, return, exchange, or refund-related queries, please contact Motodrift through the customer-support contact details published on our Website.

Email: support@motodrift.co.in
Website: www.motodrift.co

Please keep your Order ID ready when contacting our support team so that we can process your request efficiently.

Note: This Cancellation & Refund Policy applies to purchases made through www.motodrift.co unless a specific product, promotional offer, pre-order, or written agreement states otherwise.